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Versa Lite won't sync and it's losing time since the update

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‎09-10-2020 19:36 - last edited on ‎09-11-2020 07:23 by Fitbit Moderator

‎09-10-2020 19:36 - last edited on ‎09-11-2020 07:23 by Fitbit Moderator

I recently did an update to my Versa Lite and my iPhone 8.  Now my Versa won't stay connected to Bluetooth and won't keep time.  I've shut both my phone and Versa off and back on with no luck.  I've deleted the Versa from my phone and added it back with no luck.  Now I've done a factory reset and I have been trying to update it for the last few hours and it keeps failing.  HELP!!

 

 

Moderator Edit: Clarified subject

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‎09-11-2020 07:26 - edited ‎10-10-2023 12:52

‎09-11-2020 07:26 - edited ‎10-10-2023 12:52

Hi there @hjblackburn26, welcome to the Community Forums. I'm sorry to hear about the syncing difficulties you've been having with your Versa Lite after the update, I understand how you must be feeling about this. I appreciate you have already tried to troubleshoot this situation before reaching us.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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