Versa Lite won't sync and it's losing time

[Frankblough]

My Versa Lite has stopped syncing with my iPhone and every time I try resetting it, it loses time and is now 15 minutes behind. How can I fix this?

Moderator Edit: Clarified subject

[MarreFitbit]

@Frankblough Thanks for stopping by in the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa Lite automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your Versa Lite doesn't sync, follow the troubleshooting provided in this help article: Why won't my Fitbit device sync? 

[Frankblough]

Thank you Maria, I tried "Forget this Device" and now it won't pair with my iPhone at all. It continues to lose time and as I write this at 7:10 pm the time displayed is now 5:31 pm. So now it is no longer a fitness tracker or a watch. I had bought this to replace my Blaze which had a button malfunction. Considering this Versa Lite is only a couple of years old it looks like I'll have to go with another company's product in order to have both accurate time and a fitness tracker again.

[MarreFitbit]

@Frankblough I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[SunsetRunner]

Hello @MarreFitbit 

My Versa Lite just started losing time 3 days ago & now we are up to 26 mins slow. I have completed all the steps you have provided. Bluetooth is paired. Restarting/resyncing has been completed 4-5 times in the last 2 days, including just now & now it's 27 mins slow. This is my 3rd Versa after having to have it replaced twice & I'm really tired of not having the correct time, my sleep not calculating correctly, my steps not showing up on on the hourly dashboard. I am seriously thinking about going with another tracking watch provider. Having issues 4 times in less than 2 years is a bit much!

[Tiddytasha]

I'm having the same problem with my versa lite. It's currently 15 minutes adrift of the actual time.

[Frankblough]

My problem with the time has gotten worse, I'm typing this on Friday at 8:18 pm and my Fitbit lite is showing Thursday 11:52 pm. It's ridiculous that we can't adjust the time if the bluetooth stops working on the Versa Lite.

[MarreFitbit]

@Frankblough @Tiddytasha @SunsetRunner Thanks for the details provided in your posts and for your time and efforts in trying to solve this issue. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Since you have exhausted all troubleshooting steps offered in the forums, that the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. Please be advised there's nothing left we here in the forums can provide for this matter.

Thanks for your understanding, we hope your issue is solved soon. 

[SunsetRunner]

While I do appreciate you asking me to reach out once again, as previously
stated, I have already had this watch replaced twice & haven't even reached
the 2 year mark yet. Each time I get a replacement, it does not extend the
warranty either.

Knowing that Fitbit is a good piece if equipment, it's not for me & never
will be again. I can't comprehend how an original fitness watch having been
replaced twice, wearing the 4th one still having the same problems reported
by hundreds.

I have already found & ordered a compatible fitness tracker that will meet my
needs & since this will not be a gift, I can purchase an extended warranty.

Again, thank you for your response.

[Frankblough]

You know I find it odd that the trouble shooting never really said to attempt to reset the Versa Lite to factory settings, could that be because Fitbit knows that there is a problem with the Bluetooth and knows that this option renders the devise useless. Could this be planned obsolescence to make the loyal Fitbit user who paid a pretty penny for their device pony up again for another "new" devise with the carrot of a discount because the device is "out of warranty". Me thinks something smells in Fitbit land, for a device to lose it's Bluetooth capability after 2 years of moderate use and from the looks of this forum it seems like my device is not the only one, well, hopefully karma bites a few Fitbit butts for what has happened to your former loyal users.