Versa Lite won't sync and it's losing time

[saraann71]

Anyone else having issues with their Versa lite not syncing and losing time? 

Moderator edit: updated subject for clarity

[saraann71]

I forgot to add that I have restarted my Fitbit, uninstalled and installed the app, uninstalled and installed my device from my app. And my fitbit versa lite is fully charged.

[Michelleohio]

There are several of us who are having trouble with the Versa (not Versa Lite).  Mine is almost a year old yand the problem started a few days ago.  I have talked to three online reps and to others on the community line.  Our conversations are not too far below your posting.

[Glyns]

Di anyone get their versa lite sorted of losing time, I have done factory reset yet still does exactly same, correction it now lose 1.5 hrs in course of 10 hours.

[katatpeace]

I started having problems with my Fitbit syncing about 3 weeks ago and about three days ago it started losing time. I too have uninstalled I reinstalled the app with no success. If I turn my phone off and back on it catches the time up and it syncs

[shadylady119]

I have been having other issues with mine and hadn't noticed the losing time thing until I saw your post. Been watching my Versa now since I saw your post and mine is losing time too....

[Tarrasandwick]

I have the save problem with my versa lite, have u found out how to fix it 

[Glyns]

Found out my phone is not compatible anymore I have a Nokia 6 2017 so
annoying as it always worked perfectly up till about a month ago!

[katatpeace]

Nope. Nothing

[stephaniejan]

I reset my phone to factory defaults and uninstalled app on my phone and the reinstalled it. This is so frustrating.HELP

[katatpeace]

What kind of phone do you have

[Tarrasandwick]

This all started happening after their stupid update, companies need to leave things alone, they think they are making things better but look what they've done now, my watch is basically useless now, and for the price we have paid for our watches this should never have happened, I am a very unhappy customer and am seriously thinking about buying different brand altogether 

[Glyns]

I have a Nokia 6 2017 model Fitbit have now told me my phone is not
compatible with Fitbit Versa light, funny how it worked fine up untill I
updated it, so frustrating i cannot even use it as a watch as it keeps
losing time. I have now ordered a new phone hoping this will solve the
problem if not I've just wasted alot of money.☹️

[George1s]

Maybe buy a different watch, phone probably not the problem. It would be nice if someone from Fitbit monitored theses discussions, and provided straight forward solutions.

[Tarrasandwick]

They told me that they were having problems with people who have verison 9 on their phones Sent from my Verizon, Samsung Galaxy smartphone

[MarciMarie]

Same....so frustrating. I NEED my watch for work! 

[George1s]

I cannot believe this stupid thing cannot even keep time. Does anyone from FITBIT care.

[shadylady119]

I have not gotten any response or a resolution yet. Just more customers confirming it's a widespread issue. I stopped wearing mine because it's useless. Very frustrating these things don't work beyond a couple of months.

[Renewal40]

Every time we have syncing issues, Fitbit says your phone is not supported. If you look at their list of supported phones, it is very short. My husband and I both are having time problems. His is losing time and mine is stuck 3 hours and 3 mins. off. Nothing has worked to fix. We are in Canada. It says the app has an update,but we cant sync to anything to up date our watches. Very frustrating as we both used our watches as silent alarms. Guessing we'll try a different brand now. 

By the way this is looking like am issue where android version 9 is no longer supported. Since our app keeps saying there's an update, I'm guessing they may have tried to fix it, but since our watches no longer sync, seems we are stuck. I'm done. I've had so many issues I'm changing brands. I will miss the sleep data, but it is what it is sadly. If you want support,go complain on their social media accounts. The forum is hit or miss, but they ALWAYS reply to my tweets. 

[George1s]

Keep bugging them. Third chat I finally got authorization to return. Wanted me to paid shipping. To bad one has to be a hard **ahem**, to get them to do what is right. Got a shipping label, but took two day. Now on its way back, lets see how long it takes for a replacement to arrive. Will never buy another fitbit.