Versa Lite won't sync and it's losing time

[Katiekat0610]

I have a Versa Lite that i bought back in 11/2019. for the past month my watch will only sync when on the charger and it will not keep time. within an hour the watch is already 3 minutes slow. i have gone through and done ALL of the troubleshooting listed on this webpage and on the community forums. I have uninstalled/reinstalled the app, factory reset the watch, etc. and nothing seems to work. Now the support chat seems to be down. This is getting very frustrating as none of the troubleshooting suggestions seem to be working at all. someone from Fitbit please help!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Katiekat0610, welcome to the Community Forums. I'm sorry to hear that your Versa Lite isn't syncing to your phone and it's losing time. I appreciate you've taken the time to try fixing the syncing difficulties prior to posting here. 

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

Keep in mind that your Versa Lite may be showing an incorrect time since it hasn't synced yet or if it hasn't been properly paired to your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.

To see when was the last time sync or if your Versa Lite is paired, tap the Today tab > your profile picture > your device image. 

If your watch is unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. On the other hand, if your watch has not recently synced, follow these troubleshooting steps: Why won't my Fitbit device sync?

If you're on iOS device, please confirm that you've also try the steps below:

1. Go into your phone's Bluetooth menu > tap on the icon next to their Fitbit device > and Press Forget this device
2. From there you can re-establish your Bluetooth connection between the device and app by opening your Fitbit app and pulling down on the screen to force a manual sync. From there the system notification for Bluetooth pair authorization should appear, tap pair. 

If the issue persists, let me know and I will be glad to create a support case on your behalf. We're sorry for the hard time you had while reaching our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

I'm looking forward to your response, keep me posted. 

[19slow]

I too have this problem and I followed your troubleshooting steps it sinks bringing the correct back to the watch but within 1/2 it starts loosing time again. Please respond.

[MarreFitbit]

Hi there @19slow, welcome on board. I'm sorry to hear that you're also having syncing and time issues with your Versa Lite. I understand where your concern is coming from and how you must be feeling about this.

I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.

[Stinger5]

I am having the same issue. I have tried all of your suggestions.

[SunsetRunner]

Hello. I am now having this same issue with my Versa Lite [Activation date 8-24-2019]. It loses almost 1 hour a day and now won't pair or sync. I have tried all your suggestions without success. I think this puppy is toast.

[AJG2021]

I also am for some reason also started having the same issue. I have tried all the steps, hacks, suggestions and still no joy. I don't understand why I now have to keep my phone permanently synched to keep my watch from loosing time? Why now? I have had the watch since June 2019 and from April 2021 it is no good as a watch really as I can't trust it to not have lost time when I don't have my phone with me?! Surely this is not the experience or usability you are intentionally working towards...if it is please tell us and we can then plan to replace our watches with something that can keep time. It really is frustrating!

[lizh83]

I'm having the exact same issue and it's driving me nuts. Only had the Versa Lite 8 months at this point.

[Drifternamz]

I am having the same issues since four weeks, have tried all the suggested tweaks. Nothing works. My watch is losing time like nobody's business! And now after factory reset it won't start at all!!! And it's just going to be an year next week!! So frustrating! 

[Chickyd_2002]

Same issue here. My Versa lite is only 5 months old. I brought the lite thinking it would have less issues. Was to replace the original versa. Currently have a replacement on the way but this is ridiculous. 3 versa's and now a versa lite. All the same issue. Starting to wonder if Garmin, Apple or Samsung users go through this much wasted time because of updates. Once the replacement goes in a few months I'm done in Fitbit

[Thimas25]

Yes, go another way.  I have been fighting them too. Sent a replacement and it last 7 months, now saying sorry it's out of warranty here is a small discount go buy a new one. Like really I am not buying squat from fitbit anymore for them to have nerve to say here is a discount go buy a new one sorry we understand ur frustration.  Like nope you don't.

[Drifternamz]

I got a replacement too, was wondering if it had a one year's warranty, your post clears that! I am also not going to buy fitbit when it comes to that.  

[Meryanne]

Nothing works 

Data not cleared

Sync and try again

What can you do

[CADFIT]

Exactly the same problem here.

Fitbit number 3

Have been through all the suggestions and 3 separate chat supports lasting hours....

😠😠😠 

[S.J.W12]

I am having the exact same problem. My Versa light is only just over a year old. Only syncs when on power or laid on my phone. Having problems with the exercise functions as well. Loosing time, stopwatch and HR reading all incorrect. Had been working perfectly and been through all the steps on the forum. Please can you help? Thank you