Versa Lite won't sync and it's losing time

[Cola01]

I have a Versa Lite paired with a Galaxy A5210. During the last week the Versa has stopped syncing except once through the night .Will not sync manually and also loses time. I have tried all the suggestions such as unpair, uninstall, turn bluetooth off and on etc. All to no avail 😒 Can anyone help please as I rely quite heavily on my Fitbit for work. Thanks

Moderator Edit: Clarified subject

[Guy_]

Some things to try

In Android phone Settings *

Apps

Fitbit

Storage - clear cache [not data]

Force Fitbit Stop

[though it doesn't seem to fully]

Log back in to the Fitbit app

*Quick Shortcut: Press and hold the Fitbit launch icon, then App info [on some phones]

If it won't sync after restarting both phone and watch, try logout of the Fitbit App and login again.

Then go to the phone's home screen without closing the App.

A sync popup should appear, click on it and it should pair and link.

If not, delete the Bluetooth entry and try the same process again.

[MarreFitbit · Accepted solution]

Hi there, @Cola01. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from. 

If your Galaxy A5210 meets the requirements listed here, I'd say that the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope your issue is solved soon. 

[Cola01]

Hi, thanks for the advice , I have been on Live Chat with Fitbit and all sorted now 😊
Sent from Mail for Windows

[MarreFitbit]

@Cola01 Awesome! I'm glad to hear that our Support Team was able to help. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

[Cola01]

Hi , just an update, although the issue was resolved at the time, my fitbit is still losing time and is currently 10 / 11 minutes behind 🙁

[MarreFitbit]

@Cola01 Thanks for the update. I'm sorry to hear that the issue persisted.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Cola01]

Thanks Maria, already done but thanks anyway 🙂