Versa Lite won't sync and it's losing time

[Achristy]

My fitbit will not sync with phone  or keep time. This is after multiple re starts and updating app. Any help suggestions would be appreciated.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Achristy. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. 

Did you change phones recently? May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

In addition to the steps you've done so far, I suggest trying the following:

1. Remove the Versa Lite from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa Lite.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa Lite.

[Achristy]

Same phone I've had. I wi try removing & adding fitbit on Bluetooth 

[Jasjen08]

Mine is doing the same thing! No new phone and I’ve tried all of these steps.

[wmnonmission]

I've tried all of this and nothing helps it.

[MarreFitbit]

@Achristy Sure thing!

@wmnonmission @Jasjen08 Thanks for stopping by in the Community Forums and trying the tips and recommendations I've provided above. 

I've seen you both have contacted our Support Team after posting here. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. 

See you around.