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Versa Lite won’t sync and shows "Data not cleared Sync & Try Again"

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‎06-13-2020 21:52 - last edited on ‎06-21-2020 15:39 by

‎06-13-2020 21:52 - last edited on ‎06-21-2020 15:39 by

I have a Fitbit Versa Lite. For the past few days I have been having issues with getting it to sync. Now I have a red X on my screen and a message that says Data not cleared Sync & Try Again. I’ve been trying different suggestions but nothing is helping. I am so addicted to using my watch this is so frustrating. I hope you can help! 

 

 

Moderator edit: subject for clarity

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‎06-21-2020 15:37 - last edited on ‎09-14-2024 11:18 by Fitbit Moderator

‎06-21-2020 15:37 - last edited on ‎09-14-2024 11:18 by Fitbit Moderator

Welcome to the Fitbit Community, @Whowell79.

I appreciate your participation in the Forums and sharing the issue you're experiencing with syncing your Fitbit Versa Lite. Thank you for your troubleshooting efforts and for the additional details. I totally understand how you are feeling and I am here to help you. 

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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