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Versa Lite won't sync and won't register my heart rate accurately

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‎06-14-2020 11:00 - last edited on ‎06-21-2020 05:53 by Fitbit Moderator

‎06-14-2020 11:00 - last edited on ‎06-21-2020 05:53 by Fitbit Moderator

My versa lite won't sync and will not accurately read my heart rate. Any advice on how to remedy these issues?

 

Moderator Edit: Clarified subject

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‎06-21-2020 05:59 - edited ‎04-21-2024 11:25

‎06-21-2020 05:59 - edited ‎04-21-2024 11:25

Hi there @Nita9837, welcome to the Community Forums. I'll be glad to help you to solve the syncing difficulties and the inaccuracies with heart rate on your Versa Lite.

While reading your post, I was wondering if the mobile device you're syncing with is included in our list of supported devices by Fitbit? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. However, I'd like to recommend you to see: Why won't my Fitbit device sync?

About the heart rate, please check: What factors can affect my heart-rate reading on my device?

Give this a go and let me know if you need further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-21-2020 05:59 - edited ‎04-21-2024 11:25

‎06-21-2020 05:59 - edited ‎04-21-2024 11:25

Hi there @Nita9837, welcome to the Community Forums. I'll be glad to help you to solve the syncing difficulties and the inaccuracies with heart rate on your Versa Lite.

While reading your post, I was wondering if the mobile device you're syncing with is included in our list of supported devices by Fitbit? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. However, I'd like to recommend you to see: Why won't my Fitbit device sync?

About the heart rate, please check: What factors can affect my heart-rate reading on my device?

Give this a go and let me know if you need further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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