Versa Lite won't sync or pair to my phone again

[Kar3ns]

Versa lite not syncing keeping time, showing sleep, or vibtating. I have done all the suggested things to makenit work again. After a factory reset it wont link to my phone. Worked great for 3 months now its useless. Only had it 4 months! 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Kar3ns, welcome to the Community Forums. I'm sorry to hear about the recent issues you've been having with your Versa Lite. Thanks for the details provided in your post and for your efforts in trying to fix the issues prior to posting here. Nice way to go! 

Please note that this kind of trouble usually happens when you performed a factory reset without before unpairing the watch. Usually you should unpair your watch from the Fitbit account and phone's Bluetooth settings and perform the factory reset. In order for me to better assist you with this, please confirm that you've followed the steps below:

• Remove your Versa Lite from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa Lite again.
• If there is no connection, restart your Versa Lite.

If you can't still get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Once your Versa Lite is connected to your phone again, check if it's able to sync, keep the time and vibrate. If the vibration motor is still not working, would you mind checking that your watch does vibrate with silent alarms? Fitbit smartwatches vibrate to alert you at various times, including if you set an alarm, when you hit your step goal, or if you haven’t met your hourly activity goal. Have you see if the vibration is also missing for this features?

If your device didn't alert you, make sure you successfully set an alarm. For more information, see How do I manage alarms on my Fitbit device?

If you correctly set the alarm or aren’t receiving other alerts, test your device’s vibration motor. Connect the device to the charging cable. For more information, see How do I charge my Fitbit device?

Also note that when you turn on the Do Not Disturb, Quiet hours, or Driving mode setting on your phone Fitbit Versa series receive notifications, but it won’t alert you. Swipe down to see your notifications.

If paired to an Android phone, your Fitbit watch or tracker can alert you to notifications at any time:

1. From the Fitbit app dashboard, tap the account icon > your device image > Notifications. 
2. In the Vibration Settings section, turn on the Always Vibrate option.

I'm looking forward to your response, keep me posted. 

[Kar3ns]

Hi, thanks for getting back to me. I have done as you suggested before but have tried it again and checked through everything and still it is not working. Just a note, I have spent far too many hours on this trying to get the **ahem** thing to work. It should not be this difficult and time consuming. I try to sync it and it just keeps telling me try again. I have no devices linked to my account. I have tyrned off my phone for 2  minutes and the blutooth. I have also reset the versa lite and it just doesn't want to link. I followed the link you sent and this was  ot helpful in the slightest. What now?RegardsKaren SharpSent from Samsung tablet.

[MarreFitbit]

Hi there @Kar3ns, I appreciate you had followed the tips and recommendations provided above. I totally understand where your concern is coming from. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.

[Kar3ns]

Thank you, this is ver ymuch appreciated.

Regards,

Moderator edit: personal info removed

[MarreFitbit]

Hey @Kar3ns, you're very welcome. I'll be around if you have any further questions. 😉

[Terrann]

Having the same problem fitbit saying one thing the app saying different all the time only had this a week so might take it back and go back to my charge 2. But really hard as trying to do steps sleep  monitor Not reading and heart rate read different all the time or no heart rate at all 

[Vons]

Same exact problem here...really frustrating...spending money for something to die in a year...

[MarreFitbit]

Hi there @Terrann and @Vons, welcome to the Community Forums. I'm sorry to hear that you both are going through this situation with your smartwatches. I'll be glad to assist you with this. 

It seems that your watches are not properly syncing to your Fitbit app and that's why your data doesn't match. Along with that, keep in mind that your Versa smartwatches may be showing an incorrect time if them haven't synced yet or if they haven't been properly paired to your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.

To see when was the last time sync or if your watch is paired, tap the Today tab > your profile picture > your device image. 

If your watch is unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. On the other hand, if your watch has not recently synced, follow these troubleshooting steps: Why won't my Fitbit device sync?

Give this a go and let me know if you need further help.

[Terrann]

Have done all this haven’t even had it a week just go to show you charged a lot for a crap watch that doesn’t work like it should. Have always  had Fitbits and l can honestly say this is the worst one yet I’v had. What a waste of money will be taking it back and get money back and look for a different make. 

[Vons]

Been there, done that.

My Fitbit is one year old, I woke up to a wrong time Thursday morning.

I have tried everything, it starts to connect and pair, then shuts shows an X on the Fitbit and nothing happens.

I thought I would try to pair to my IPad instead of my Android phone....still nothing.

EXTREMELY disappointed!

[MarreFitbit]

Hi there @Terrann, thanks for stopping by. I am sorry to hear about your experience with your Versa Lite. We‘re taking into consideration your comments and sentiments with regards to our products and services.

@Vons and @Terrann, I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.

[Terrann]

Have done all that I have sync it 20 times today working a few times only works properly if l sync it every hour. All l can say it a crap watch fitbit shouldn’t let them be sold when they don’t work. Waste of my money and my time will be returning

Sent from my iPhone

[MAdeleR]

I have not even had my Versa 2 a year yet, it just stopped syncing to my app. I have followed all the mentioned trouble shooting with no success. I have removed my Versa from the app and my phone and done a factory reset, now it will not even show up to be paired so I cannot even get through the setup process. I now have a Fitbit I cannot even use. I have been working on this for days and it has been extremely frustrating. Is there a secret step I’m missing????

[Vons]

Welcome to the dead versa wristband club......🤬

[MAdeleR]

😩