Versa Lite won't sync or pair to my phone

[Astara44]

Hi all, If your Versa lite does no longer sync or pair on bluetooth especially after a firmware update which is what happened to me yesterday try resetting your wristband by holding the button in on the side of your watch for 10 seconds to reset it. I worked this out myself after hours of exhaustive procedures and no help from Fitbit whatsoever when i contacted them by phone and email. My phone and tablet was just simply blamed being not compatible. Come on Fitbit at least know your products and procedures properly for troubleshooting instead of dismissing customers with ridiculous nonsense.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Astara44, thanks for stopping by in the Community Forums. I'm sorry to hear that your Versa Lite is not syncing or pairing to your phone after the update. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. If you have any questions about the resolution of your case, feel free to contact them back for a further explanation of the information you were provided.

Please note that your tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features.