Versa Lite won't sync or pair to my phone

[KassHmac]

So, had my versa lite for about 2 months, all fine. Today it simply would not pair, restarted app, turned Bluetooth on and off again, charged versa, still no joy.  Unpaired device, tried to re pair but app will only let me switch to new device. App is not trying to pair automatically. Anyone know how to re pair an existing device? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @KassHmac, welcome to the Community Forums. I'm sorry to hear about the connectivity issues you've been having with your Versa Lite, I understand where your concern is coming from and how you must be feeling. Thanks for already trying to fix the issue prior to posting here, I'll be glad to continue helping you.

Besides to the steps you already performed, I'd recommend trying the ones below:

• Make sure you've removed your Versa Lite from your Fitbit account
• Make sure you've unpaired your Versa Lite from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa Lite again.
• If there is no connection, restart your Versa Lite.

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

In addition, please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.