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Versa Lite won't sync or update to my Fitbit app

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‎06-26-2021 16:36 - last edited on ‎06-27-2021 09:28 by Fitbit Moderator

‎06-26-2021 16:36 - last edited on ‎06-27-2021 09:28 by Fitbit Moderator

Hi been trying since Saturday morning to get my new fitbit versa lite to sync with my fitbit app and when I do it say it needs to update and when it starts to update it only goes to 5%percent download no more then that it goes back to 1%percent then it says it need to data and sync watch to the app what I'm I doing wrong with it

 

Moderator Edit: Clarified subject

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‎06-27-2021 14:14 - edited ‎08-28-2023 05:27

‎06-27-2021 14:14 - edited ‎08-28-2023 05:27

Hi there, @Panda287. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa Lite. 

I've seen that our Social Media Team has created a support case on your behalf to get you in touch with our Support Team so they further assist you with this inconvenience. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon.

Maria | Community Moderator, Fitbit


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