Versa Lite won't sync/pair with Samsung J7

[mandylou9880]

so, after having my versa lite for almost a year, and having the same mobile device, customer support answer to my problem of "starting yesterday my versa lite won't sync, tried restarting everything, tried unpairing and pairing back, now it won't even pair"  all they can tell me is get a new phone, samsung J7 crown isn't on list of compatible devices.  hmm.  funny how it worked fine for almost a year, have even been involved with beta testing (and you have to say what mobile device you have, nothing ever flagged) but now thats the answer.  So now i pretty much have a $200+ piece of junk on my wrist unless i feel like spending more to upgrade a phone (that my old one works just fine)  Worst customer support i think i've ever had.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @mandylou9880, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'm sorry to hear that the Samsung J7 is not on the Supported devices list. I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

I'd like you to give your vote to this Feature Suggestion, which requests compatibility of this device. The more votes this request gets, the more chances it will have to be reviewed by our team.

We appreciate your patience and understanding with this.

I'll be around if any question arises.

[kp007]

I have the same problem with my versa2! I am constantly trying to connect it to my samsung galaxy s10+! It takes me about 10 minutes every other day to try to fix this problem! I want to smash it with a hammer! I cannot believe I WASTED so much money on such a terrible device!

[mandylou9880]

I ended up selling mine and bought a Garmin vivosmart 4....once I tried fitbit "customer service" and their only answer was "just get a new phone" that turned me off fitbit for awhile, if not for good

Sent from Yahoo Mail on Android