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Versa Lite won't sync to iPhone 7 Plus

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‎12-22-2019 05:12 - last edited on ‎12-23-2019 07:01 by Fitbit Moderator

‎12-22-2019 05:12 - last edited on ‎12-23-2019 07:01 by Fitbit Moderator

Why won’t my iPhone sync with Fitbit Lite

 

 

Moderator edit: updated subject for clarity

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‎12-23-2019 07:11

‎12-23-2019 07:11

Hi there @Msjaxson, welcome to the Community Forums. 

 

While reading your post I was wondering if the syncing difficulties started after updating to iOS 13+? If so, please follow the troubleshooting steps provided in the help article: Why won't my Fitbit device sync? 

 

If the steps above don't work, I suggest doing the following:


- Open Settings app on phone
- Scroll down, tap Fitbit -> Toggle Location to 'Always'
- Ensure toggles next to Bluetooth and Background App Refresh are turned ON

 

Let me know the outcome, I'll be around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎12-23-2019 07:11

‎12-23-2019 07:11

Hi there @Msjaxson, welcome to the Community Forums. 

 

While reading your post I was wondering if the syncing difficulties started after updating to iOS 13+? If so, please follow the troubleshooting steps provided in the help article: Why won't my Fitbit device sync? 

 

If the steps above don't work, I suggest doing the following:


- Open Settings app on phone
- Scroll down, tap Fitbit -> Toggle Location to 'Always'
- Ensure toggles next to Bluetooth and Background App Refresh are turned ON

 

Let me know the outcome, I'll be around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-24-2021 08:56

In response to MarreFitbit

‎03-24-2021 08:56

It gets to 74% then after a while it says failed

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