Versa Lite won't sync to my Android phone

[SmartKoala]

Hi there,

My Versa lite is just 6 months old but has suddenly stopped syncing with my android phone. Also it looses time. 

I have tried all the tips shared in other articles ( uninstalling, restarting and forgetting device etc.) but nothing seems to be working. Help!!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @SmartKoala, welcome to the Community Forums. I'm sorry to hear about the syncing difficulties you've been having between your Versa Lite and Android phone, I understand where your concern is coming from. Thanks for troubleshooting this issue prior to posting here, I'll be glad to help you. 

I'd like you to please confirm that you've followed the steps suggested in this help article: Why won't my Fitbit device sync? 

Also, I'm wondering if you've checked that your mobile phone is supported by Fitbit? Please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

Looking forward to your response. 

[SmartKoala]

Hi Marre,

I've tried the steps in the article you suggested, nothing seems to be working. Also my device is compatible and had android version 9. 

It used to work fine till last week and has suddenly started giving trouble (neither my phone nor the app has been updated recently).

[MarreFitbit]

Hi there @SmartKoala, I appreciate you had followed the tips and recommendations provided above. I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. 

We hope your issue is solved soon.