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Versa Lite won't sync to my Google Pixel 2

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‎09-10-2020 03:27 - last edited on ‎09-10-2020 13:54 by Fitbit Moderator

‎09-10-2020 03:27 - last edited on ‎09-10-2020 13:54 by Fitbit Moderator

My Versa Lite will not connect to my pixel 2 phone.  I have updated my operating system on the phone, turned the Bluetooth off and back on, restarted the Fitbit, and even did a factory reset on the Fitbit.  It will not reconnect with mynphone

 

 

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‎09-10-2020 09:52 - last edited on ‎09-10-2020 13:55 by Fitbit Moderator

‎09-10-2020 09:52 - last edited on ‎09-10-2020 13:55 by Fitbit Moderator

this is happening with my versa 2 also

 

 

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‎09-10-2020 13:59

In response to ljk091354

‎09-10-2020 13:59

Hi there @lhuettl, welcome to the Community Forums. I'm sorry to hear about the syncing difficulties you've been having between your Versa Lite and your Google Pixel 2. I appreciate your time and efforts in troubleshooting your watch. 

 

I've seen you got in touch with our Support Team regarding this issue and they already helped you to get back on track. Please don't hesitate to let us know if there's anything else we may do for you. 

 

Hello @ljk091354, welcome on board. I'm sorry to hear that you're also having connectivity issues with your Versa 2. If you haven't done so, I suggest trying the steps provided in this help article: Why won't my Fitbit device sync?

 

Let me know if you need further help, I'll be around. 

Maria | Community Moderator, Fitbit


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‎09-10-2020 14:53

In response to MarreFitbit

‎09-10-2020 14:53

I called customer support. We did a restart and it's working fine now.
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