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Versa Lite won't sync to my Samsung S21 Ultra

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‎08-10-2021 14:09 - last edited on ‎08-10-2021 14:26 by Fitbit Moderator

‎08-10-2021 14:09 - last edited on ‎08-10-2021 14:26 by Fitbit Moderator

I've had my Versa Lite for a little under a year but after the last update, it will not connect to my phone (Samsung S21Ultra) 

 

The watch itself runs 4 minutes slow, will not sync and now will not connect at all via Bluetooth.

 

I've done all the usual suggestions - restated the phone, restarted the watch, unpaired and re-paired, uninstalled the app and restored the watch back to factory settings but nothing seems to work. 

 

Is this some cheap attempt by Fitbit to force me to buy a new device? It seems very unfair, having only had this device for 11 months.

 

Moderator Edit: Clarified subject

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‎08-10-2021 14:28 - edited ‎09-14-2023 03:57

‎08-10-2021 14:28 - edited ‎09-14-2023 03:57

Hi there, @SunsetRunner. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. We‘re taking into consideration your comments and sentiments in regards to our products and services.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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