Versa Lite won't sync to my iPhone 12

[KatalinV]

I used to have an iphone 8 plus. My versa lite was amazing, I have never ever experienced anything but great experience with it. So far. I have upgraded my phone - to an iphone 12 pro max- and now my versa keeps disconnecting all the time. I am very confused.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @KatalinV, it's nice to see you around the Community Forums. I'm sorry to hear that your Versa Lite isn't syncing to your iPhone 12, I understand where your concern is coming from and how you must be feeling. I'll be glad to help you. 

If you haven't done so yet, please follow the troubleshooting steps provided here: Why won't my Fitbit device sync?

Please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

Let me know how it goes. 

[SunsetRunner]

i have an iPhone 14, iOS 16.3.1, my Versa Lite disconnects all through the day. Very annoying, have to sync it in tje AM then every time I want to see stats.

Moderator Edit: Formatting

[MarreFitbit]

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. I understand how you must be feeling. 

If you haven't done so yet, I'd recommend trying the following steps:

• Unpair your Versa Lite from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa Lite.
• If there is no connection, restart your Versa Lite.
• Once your Versa Lite is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

[Magpie1892]

I’m having the same issue with 14PRO . Very frustrating