Versa Lite won't sync to my iPhone

[HLite]

I have had loads of syncing problems over the last few months with my Versa Lite. This week it has finally connected again with the recent app upgrade. I know I’m not the only one with this problem and “Fitbit” keep telling me to do the same thing which only works for an hour. The problem is.....that  my Fitbit only stays connected to Bluetooth for about an hour and then I have to disconnect and factory reset my device and start again. Therefore I lose half of my data or it doesn’t register when I’m exercising. I am really disappointed with this as it won’t even work as a watch because the time goes slow. Can anyone give me any other ideas of where I am going wrong? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @HLite, welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced with the connectivity issues between your Versa Lite and iPhone. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

As our Support Team, we’re aware of this issue that started back in May 2020 and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[HLite]

Thank you for your message. This has been ongoing for nearly 3 months. So it's unacceptable and really frustrating. My Bluetooth is up to date and has no problem connecting to other devices. When will this issue be fixed? Every update seems to be as unsuccessful as the last one. Can I apply for a refund?

[MarreFitbit]

Hello @HLite. I totally understand where your concern is coming from. Since you've exhausted all troubleshooting steps to fix your watch and contacted our Support Team, but are not satisfied or agree with the resolution of your case, please get in touch with our them again or you can check our warranty policies here for a better understanding of the information that they provided to you.