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Versa Lite won't sync to my iPhone

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‎09-28-2020 16:07 - last edited on ‎09-29-2020 10:49 by Fitbit Moderator

‎09-28-2020 16:07 - last edited on ‎09-29-2020 10:49 by Fitbit Moderator

Received my Fitbit in 2019, worked great until last week.  Time is not accurate, device not syncing.  I have installed/uninstalled app too many times to mention, did an iOS update on my phone yesterday and it finally synced (although I lost all 20,000+ steps) but I was just happy it synced.  Today, having the same issues again with syncing.  Anyone else having the same issues?

 

 

Moderator Edit: Clarified subject

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‎09-29-2020 10:53 - edited ‎09-29-2020 10:55

‎09-29-2020 10:53 - edited ‎09-29-2020 10:55

Hi there @DD14, welcome to the Community Forums. I'm sorry to hear about the syncing difficulties you've been having between your Versa Lite and iPhone, I understand where your concern is coming from and how you must be feeling. Thanks for taking the time to troubleshoot this issue prior to posting here. 

 

I've seen you contacted our Support Team regarding this situation and they already helped you. If you continue having syncing issues, please feel free to contact our team back so they can help you further with this. 

 

I moved your post to Other Versa Smartwatches for organization purposes. 

 

Let me know if there's anything else I may do for you in the meantime. 

Maria | Community Moderator, Fitbit


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‎09-30-2020 06:38

In response to MarreFitbit

‎09-30-2020 06:38

Hello,

 

Thank you for getting back to me.

 

The issue is still persists and I am using my old Charge 2 because the Versa Lite will not sync consistently.

 

Any additional help would be appreciated as I just got the Versa Lite in Dec. 2019.

 

Thank you.

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