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Versa Lite won't sync to my phone if I'm using VPN

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‎09-12-2021 04:00 - last edited on ‎09-13-2021 04:10 by Fitbit Moderator

‎09-12-2021 04:00 - last edited on ‎09-13-2021 04:10 by Fitbit Moderator

My Versa Lite will not sync if I am using VPN on my phone.

 

So I have a choice: browse and be monitored on a public network or sync my FitBit

 

I have to reboot the phone and the FitBit to get it to sync. Otherwise I get the "Trouble connecting to the network error" on my phone.

 

How long can one go between syncs before the device starts losing data? I usually go 7 days between syncs.

 

Moderator Edit: Clarified subject

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‎09-13-2021 04:13

‎09-13-2021 04:13

Hi there, @Dan_NC. Thanks for stopping by in the Community Forums. Thanks for the details provided in your post. I understand where you're coming from. 

 

If you're having this experience, it may be the result of malicious traffic uncovered from the IP address used in your VPN connection, identified as a potential risk to our site. This activity may be the result of an infected or compromised device also accessing our site from the same IP address. Alternatively, this may be the result of another malicious user who is also connecting to Fitbit through the same VPN service. In those situations, the IP block is intended to protect Fitbit and its customers from additional malicious traffic.

 

If you continue having this issue, our recommendation is to attempt syncing via a different connection or on another network. You may also wish to contact your VPN provider to explain that you've had a difficult experience connecting to Fitbit as a result of other malicious users sharing the VPN service. ​ 

 

See you around.

Maria | Community Moderator, Fitbit


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4 REPLIES 4

‎09-13-2021 04:13

‎09-13-2021 04:13

Hi there, @Dan_NC. Thanks for stopping by in the Community Forums. Thanks for the details provided in your post. I understand where you're coming from. 

 

If you're having this experience, it may be the result of malicious traffic uncovered from the IP address used in your VPN connection, identified as a potential risk to our site. This activity may be the result of an infected or compromised device also accessing our site from the same IP address. Alternatively, this may be the result of another malicious user who is also connecting to Fitbit through the same VPN service. In those situations, the IP block is intended to protect Fitbit and its customers from additional malicious traffic.

 

If you continue having this issue, our recommendation is to attempt syncing via a different connection or on another network. You may also wish to contact your VPN provider to explain that you've had a difficult experience connecting to Fitbit as a result of other malicious users sharing the VPN service. ​ 

 

See you around.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎09-16-2021 14:37

In response to MarreFitbit

‎09-16-2021 14:37

I am using Express VPN. I contacted their tech support. It turns out that one can exempt certain applications from VPN. Since I don't really care who finds out how many steps I take in a day, I exempted it for VPN. I now sync normally.

 

Thanks for setting me on the right track.

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‎09-16-2021 15:25 - edited ‎09-16-2021 15:25

In response to Dan_NC

‎09-16-2021 15:25 - edited ‎09-16-2021 15:25

@Dan_NC Awesome! I'm glad to hear that your issue got solved after contacting your VPN provider. 🙂

 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

 

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎09-17-2021 01:29

In response to MarreFitbit

‎09-17-2021 01:29

@Dan_NC a VPN is designed to block all but normally used ports (think of them as doors). Fitbit apparently does not use a port that most VPNs allow. 

All VPNs realize this and offer a way to whitelist an app or open a port. 

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