Versa Lite won't sync to my phone

[Hunter26]

Bought brand new n now struggling t get it t syche with phone. Not impressed especially after coming on the forum n there are loads of others with similar issue. Fitbit it needs sorting

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there @Hunter26, welcome to the Community Forums. I'm sorry to hear that you're having syncing difficulties with your Versa Lite, I'll be glad to help you.

While reading your post I was wondering if your brand new Versa Lite was properly paired to your Fitbit account? To see when was the last time sync or if your Versa is paired, tap the Today tab > your profile picture > your device image. 

If your watch is unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. On the other hand, if your watch has not recently synced, follow these troubleshooting steps: Why won't my Fitbit device sync?

Also, I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance.