Versa Lite won't sync to my phone

[nsylv]

My versa lite stopped working 6 months after I got it. Fitbit replaced it for free since it was still under warranty but this needs one won’t connect to my app. It says it’s connected to my phone in settings. But when I go to sync and put the code that appears in the Fitbit into the app it freezes. I’ve been trying to sort it out for 2 months now. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @nsylv, welcome to the Community Forums. I'm sorry to hear that your Versa Lite stopped syncing to your Fitbit app, I understand where your concern is coming from and how you must be feeling since this has been happening for 2 months now. Thanks for the details provided in your post, I'll be glad to help you. 

As per the description of your post, it seems like your Versa Lite was removed from the Fitbit app. To see when was the last time your watch synced or check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. 

If your tracker got mistakenly unpaired, please try the steps below:

1. Remove the Versa Lite from the Bluetooth settings.
2. Restart your Versa Lite.
4. Turn off other Bluetooth connections when not in use.
5. Plug it into the charging cable and open the Fitbit app.
6. Setup your Versa Lite