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Versa Lite won't sync to my phone

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‎08-25-2020 22:59 - last edited on ‎08-27-2020 10:33 by Fitbit Moderator

‎08-25-2020 22:59 - last edited on ‎08-27-2020 10:33 by Fitbit Moderator

For the past few days my Fitbit has been loosing time, and it has taken a few times to sync properly. Now it has stopped syncing altogether. I have gone through all the steps suggested in these forums, including a factory reset, but now all I’m left with is a Fitbit that I cannot now set back up as it is not pairing ☹️. Extremely disappointing and frustrating!

 

Moderator Edit: Clarified subject

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‎08-27-2020 10:44 - edited ‎02-18-2024 04:33

‎08-27-2020 10:44 - edited ‎02-18-2024 04:33

Hi there @Shellsmith91, welcome to the Community Forums. I'm sorry to hear that you're feeling disappointed and frustrated. Thanks for the details provided in your post and for your time and efforts in trying to fix the syncing difficulties with your Versa Lite. 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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‎08-27-2020 23:54

In response to MarreFitbit

‎08-27-2020 23:54

Ok great thank you.

Michelle

Sent from my iPhone
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