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Versa Lite won't sync to my phone

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‎09-23-2020 08:00 - last edited on ‎09-24-2020 06:24 by Fitbit Moderator

‎09-23-2020 08:00 - last edited on ‎09-24-2020 06:24 by Fitbit Moderator

Hi I am having a problem where I have to reinstall my Fitbit every couple of day as it is unable to sync with the app.  I have checked that my Bluetooth is on and have restarted my versa lite but still this has not fixed the issue.  Is there anything else I can do before having to delete and reinstall it on my phone again?

 

Moderator Edit: Clarified subject

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‎09-24-2020 06:32 - edited ‎10-02-2024 11:20

‎09-24-2020 06:32 - edited ‎10-02-2024 11:20

Hi there @Romance76, welcome to the Community Forums. I'm sorry to hear about the connectivity issues you've been having between your Versa Lite and your mobile phone. I understand where your concern is coming from and how you must be feel about having to uninstalling and reinstalling the Fitbit app so frecuently. I'll be glad to continue to assist you.

May I know the model of your phone? I was wondering if your mobile device is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please make sure to try all troubleshooting steps provided in this help article: Why won't my Fitbit device sync? 

Let me know if you need further help, I'll be around. 

Maria | Community Moderator, Fitbit


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‎09-25-2020 08:03

In response to MarreFitbit

‎09-25-2020 08:03

Hi i have a Samsung S20 Plus, synced it yesterday and today its not syncing.
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