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Versa Lite won't sync with Samsung Galaxy A20

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‎07-12-2020 15:11 - last edited on ‎07-13-2020 12:39 by Fitbit Moderator

‎07-12-2020 15:11 - last edited on ‎07-13-2020 12:39 by Fitbit Moderator

My watch has been having trouble syncing for the last week for so and has not been keeping the time correctly. I have tried to uninstalled and reinstalled the watched to my Fitbit app to see if that helps. When I try to manually sync it give me a res circle with a white exclamation mark.My phone is a samsung Galaxy A20 and is on android 9.0.

 

Moderator Edit: Clarified subject

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‎07-13-2020 12:43 - edited ‎09-30-2023 08:00

‎07-13-2020 12:43 - edited ‎09-30-2023 08:00

Hi there @Kte2115, welcome to the Community Forums. Thanks for the details provided in your post about the syncing difficulties you've been having between your Versa Lite and your Samsung A20. I appreciate you already took the time to troubleshoot this, nice way to go! 

I've seen that you contacted our Support Team after posting here and they tried helping you to get this issue solved. If you have any questions about the resolution of your case, feel free to contacted them back for further explanation or you can check our warranty policies here for a better understanding of the information that they provided to you.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-13-2020 12:43 - edited ‎09-30-2023 08:00

‎07-13-2020 12:43 - edited ‎09-30-2023 08:00

Hi there @Kte2115, welcome to the Community Forums. Thanks for the details provided in your post about the syncing difficulties you've been having between your Versa Lite and your Samsung A20. I appreciate you already took the time to troubleshoot this, nice way to go! 

I've seen that you contacted our Support Team after posting here and they tried helping you to get this issue solved. If you have any questions about the resolution of your case, feel free to contacted them back for further explanation or you can check our warranty policies here for a better understanding of the information that they provided to you.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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