Versa Lite won't sync with my phone

[View]

I tried  everything  as much as I could.  But still not sync with my phone.  And since I removed my device  from my Fitbit application to fix. Nothing is working.  Not even time of day. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @View.

Thanks for the details shared in your post and for already trying to resolve the issue. I would like to confirm if you've tried the following:

1. Make sure your Fitbit app is updated to the latest version: How do I update the Fitbit app?

2. Force stop the app and restart your phone.

3. Open the Fitbit app and tap your profile picture from the Today tab.

4. Tap Set Up a Device.

5. Choose your device and follow the on-screen instructions to continue.

You can check the complete troubleshooting instructions at Why can't I set up my Fitbit device? 

Looking forward to hearing back from you.

[UnhappyAmy]

I’ve done all of that Liliya and it still won’t sync.

when I click set up a device, it cant find my device at all via my phone. Luckily, I was able to set it back up via my iPad, but it still won’t sync with my phone at all

[View]

Tried everything you told me to do. Nothing working... Can you create a
old Fitbit application while fixing the problem? So we could use our
devices.

[DebbieVTX]

I’m having the same issue and it’s still not working.  I’ve deleted the app.  Removed my device which now it won’t sync with the app.  I checked the Apple store and no new updates.  Please fix it. 

[DebbieVTX]

I’m having the same issue.  I even removed my Fitbit from the app to try and reinstall.  Now it won’t even do that.  I’m in the same hell as you.  So frustrating 

Update:

Having the same issue for the last two days

Where is the update for the iPhone?

Moderator edit: merged replies

[LiliyaFitbit]

Thank you for your replies in this thread. 

@View I am sorry to hear the issue persists, thank you for your efforts. Could you please let me know your app version? To see which version of the Fitbit app you have, tap the Today tab > your profile picture > Help. The app version is at the top. I will be glad to investigate further. 

@UnhappyAmy Thank you for your efforts and the additional details. If you're using several devices for syncing, your watch is trying to connect to both and the Bluetooth connection can be interfered. Check if having another device not nearby or turning off Bluetooth on it helps.

@DebbieVTX I am sorry that you are going through the same situation. I understand how you are feeling and appreciate your troubleshooting efforts. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I'll be around.

[HMR16]

I get the same issue too , the app version Fitbit 3.29(1027) I want this sorted as I’m fed up of it now . 

[LiliyaFitbit]

Welcome to the Fitbit Community, @HMR16.

Thank you for joining the thread and sharing that you're experiencing the same issue. I understand how you are feeling about this situation and appreciate the additional details. I recommend confirming if you see an update available for the Fitbit app by following the steps from this help article: How do I update the Fitbit app? For complete troubleshooting tips, see Why won't my Fitbit device sync?

Hope this helps. 

[HMR16]

Hi , I’ve tried all this and it still doesn’t work . I think that app needs sorting out .

[LiliyaFitbit]

Thank you for your reply, @HMR16.

I am sorry to hear the issue persists, thank you for your efforts. Our team has started releasing a new version of the Fitbit app. Please make sure to download it when you see it available to check if this resolves the issue. If you continue experiencing difficulties, please get in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.