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Versa Lite won't sync with my phone

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‎02-03-2021 11:04 - last edited on ‎02-03-2021 15:03 by Fitbit Moderator

‎02-03-2021 11:04 - last edited on ‎02-03-2021 15:03 by Fitbit Moderator

What us happening......for the last few weeks having issues trying to sync to phone.....yep after accepting update.......now info going missing.....account details button ....gone......some of the graph sheets.....gone ...mainly from sleep info and heart rate info.......

 

Moderator Edit: Clarified subject

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‎02-03-2021 15:03

‎02-03-2021 15:03

Hi @Headscratching, welcome to the Community Forums.

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

If you continue experiencing difficulties after trying the above steps, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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