Versa Lite won't sync with phone's app

[julieiom]

I know this has been bought up before but why oh why will my Fitbit Versa Lite not sync to the app?

I have to uninstall the app every single day for my steps to update. It's becoming a complete chore and I'm getting really frustrated.

All my settings are as they should be and, once the app is deleted, then reinstalled, it updates immediately.

Anyone any ideas? I'm at the point where I'm thinking of ditching the watch and investing in another Apple one (which never gave me any issues). Only got the Fitbit so I could join in on family challenges.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @julieiom, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'm sorry to hear that your Versa Lite is not syncing with your phone's app. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your watch and see if it syncs your data properly.

Keep me posted on the outcome.

[Mike7hemp]

• I am having the same problem. I bought this versa lite as a Christmas present for myself back in nov 2019. It worked fine for a couple months then the touchscreen quit working. I contacted Fitbit who after several days gave me a case number and shipped me a replacement. I received that unit in April. It has never worked correctly with Bluetooth. Seems to connect and disconnect at will. I have tried all the troubleshooting techniques including doing a factory reset on my phone (iPhone 7+) and a factory reset on the versa lite. I have actually done this several times. Most morningS when I get up it says not connected when I look at Bluetooth. Sometimes turning  bt off/on will reconnect it. Sometimes I have to reset the versa lite. Either way it will only stay connected for a short time. I have had to reset it as many as 7-8 times in one day. I bought this so I could use the notifications for calls and texts. When not connected I do not get the notification. After screenshoting and sending my troubleshooting to fitbit for the last couple of weeks they finally assigned me a case. However, I have received one response saying they saw where it was connected (must have caught it at a good time). I have also sent them multiple screenshots (19 over the last several days) to show how often it disconnects. Have not heard anything else. I have requested either a replacement, a no charge upgrade to a versa or a full refund. I purchased this with a credit card and through the Armed Forces Exchange Services (veteran).  Waiting to hear.