Versa Lite won't take a charge

[rossa80]

Hi,

My Versa Lite is not charging. When I put it on charge it shows 0% and not charging. I left in on charge for hours but nothing changed, no response. 

I can't turn it on and app couldn't find it.

What should I do?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @rossa80, it's great to see you in our Fitbit Community! I'd like to follow up and help you with your Versa Lite since it won't take a charge. By the way, thank you for trying to get this issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your watch for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome.

[rossa80]

Hi JuanJo,

Before writing you, I have tried below solution from the article but nothing has changed.

My versa lite still neither charging nor turning on.

Is there anything else that you can offer as a solution?

Thanks.

Problem:Your device’s battery was depleted to 0%, and it doesn’t appear to be charging.

Solution:Leave your device plugged in to the charging cable for at least 30 minutes.

[rossa80]

Hi Juanjo,

I have not received any responce for my problem.

My problem is still going on.

[rossa80]

Hello ,

My fitbit started to charge. Problem was solved by itself.

I have another problem. Whenever I unplug from charging device, my fitbit turns off.

I could not solve the problem.

Can you help me please.

Thank you.

[Sparkle-smurf]

I also have this problem with my versa, it has been sitting charging for 5 days now and as soon as I remove it from the charger the logo dissappears.

So frustrating!!

[rossa80]

Hi Sparkle-smurf,

I have sent a DM about my problem to fitbit twitter account (@FitbitSupport)

They have asked some info and they have created a case for me about my problem.

After a while they have sent  mail about replacement or %50 discount for new product. Important thing is your warranty must be ongoing.