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Versa Lite won't track any of my data

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‎08-22-2021 09:18 - last edited on ‎08-23-2021 05:33 by Fitbit Moderator

‎08-22-2021 09:18 - last edited on ‎08-23-2021 05:33 by Fitbit Moderator

My fitbit is not tracking anything either on fitbit or phone. I've done everything the chat line told me to do, but still nothing apart from every hour it tells me how many steps I need to complete the hour. Please help. Mary

 

Moderator Edit: Clarified subject

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‎08-22-2021 21:09

‎08-22-2021 21:09

They probably told you to restart both watch and phone?

What you can try is removing the Bluetooth entry for the versa from your phone and logging out of the Fitbit App.

Then restart the phone and Shutdown the watch in Settings, About, Shutdown.

After 10 seconds place it on the charger, to restart it, and login to the Fitbit App, do a pull down to refresh and then go to the home screen on the phone without closing the Fitbit App.

A sync pop up should appear, click on it and it should reestablish a pair and link.

Author | ch, passion for improvement.

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‎08-23-2021 05:35 - edited ‎08-28-2023 09:44

In response to Guy_

‎08-23-2021 05:35 - edited ‎08-28-2023 09:44

Hi there, @Leoduns18. Thanks for stopping by and troubleshooting the issue with your Versa Lite before posting here. 

If the steps recommended by our Support Team haven't worked, please feel free to contact our team back so they can continue assisting you. 

Maria | Community Moderator, Fitbit


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