Versa Lite won't track heart rate constantly

[pipsqeak]

I have the versa lite and keep getting a couldn't get a consistent heartbeat in the morning. on a rare ocationally I will get a score and good sleep. most i get restless awake only. How do I correct this and what does that mean? It also will not update.

Moderator edit: updated subject for clarity

[WendyB]

Welcome to the forums!

Try a restart do it 3 times 

If it does not help try A Long Restart

Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.

If it does not help contact support. Use the Help link at the top of the forum

Hope to see you around the forum!

[JuanJoFitbit]

@pipsqeak, welcome to our Fitbit Community. Regarding the heart rate issue that your Fitbit Versa Lite is experiencing, I would like to follow up and would like to know if the issue persists or if it got resolved after trying the troubleshooting steps that @WendyB shared.

In the meantime, try the troubleshooting steps that are listed in this help article. After this, monitor your watch and see if the issue gets fixed.

Keep me posted on the outcome.