Versa Lite won't track my EOV data and time won't update

[Beth15]

My Versa Lite will no longer show EOV. Have tried everything suggested with no help. Also, time will not change when traveling. Nothing suggested helped with this. I have purchased several Fitbits but will be looking for a new brand, Tired of messing with this...

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Beth15. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from and how you must be feeling. 

If you move frequently during sleep, the movement can interfere with the light that bounces back to the sensors on your device.

To receive EOV data, note the following:

• Make sure your Fitbit device is snug and secure before you go to sleep. For more information, see How do I wear my Fitbit device?
• Make sure your Fitbit device is charged.
• You must sleep 3 or more hours.

As for the wrong time, note that the time on your Fitbit device may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Fitbit device is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I change the time on my Fitbit device?

If none of the above works for your, I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again.