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Versa Lite won't track my heart rate accurately

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‎11-20-2022 03:24 - last edited on ‎11-21-2022 16:18 by Fitbit Moderator

‎11-20-2022 03:24 - last edited on ‎11-21-2022 16:18 by Fitbit Moderator

Good day

 

The heart rate monitor is malfunctioning- constantly showing peak values.

The watch is updated, the App is updated, I have reset it to factory settings, I have put it off and on again etc.

 

Any other options /hope?

 

Moderator Edit: Clarified subject

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‎11-21-2022 16:21 - edited ‎06-28-2023 09:07

‎11-21-2022 16:21 - edited ‎06-28-2023 09:07

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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