Versa Lite won’t turn on - Possible water damage

[Jdh325]

I wore my Versa Lite in water for the first time today. When I looked down, I saw that my charged Versa had turned off. It would not turn on and there were no green lights. I tried putting it in rice and then charging it, but nothing happens. I did a support chat and still have not heard anything back. As far as a warranty, I received it as a gift a few months ago, and do not know the exact date and where it was purchased. Any ideas on how to fix it?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @Jdh325, your participation here in the Community Forums is appreciated.

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if your Versa Lite vibrates when you start charging it or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[Jdh325]

When I plug it in it does not vibrate or anything.

[RicardoFitbit · Accepted solution]

Your reply is appreciated @Jdh325.

I'm sorry to know that you're still experiencing difficulties with your Versa Lite despite trying the troubleshooting steps that were shared on my previous post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.