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Versa Lite won't turn on after a Factory Reset

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‎04-17-2021 07:36 - last edited on ‎04-19-2021 07:24 by Fitbit Moderator

‎04-17-2021 07:36 - last edited on ‎04-19-2021 07:24 by Fitbit Moderator

I did a factory reset on my Versa Lite and despite being on the charger for several hours it will not turn back on.

I have tried holding the button down for several minutes and nothing.

 

Moderator Edit: Clarified subject

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‎04-19-2021 07:23 - edited ‎09-04-2023 05:54

‎04-19-2021 07:23 - edited ‎09-04-2023 05:54

Hi there, @Aeo1718. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out.

It seems like the Factory Reset might have drained the battery, but also that the battery may not be charging properly. With that said, please try the following steps:

  • Clean the charging contacts on the back of your watch using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-19-2021 07:23 - edited ‎09-04-2023 05:54

‎04-19-2021 07:23 - edited ‎09-04-2023 05:54

Hi there, @Aeo1718. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out.

It seems like the Factory Reset might have drained the battery, but also that the battery may not be charging properly. With that said, please try the following steps:

  • Clean the charging contacts on the back of your watch using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes