Versa Lite won't turn on after a Factory Reset

[Fireman213]

I have been troubleshooting my Fitbit for the past two weeks. I followed all of the steps provided by Fitbit support. A co-worker suggested letting the battery completely die and then recharge it.  I did this but it still wouldn't sync my steps. I decided to do a factory reset and now it's completely dead. It won't turn on or anything.  Just a black screen.  Any suggestions would be greatly appreciated. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Fireman213. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from. 

It seems like the Factory Reset might have drained the battery, but also that the battery may not be charging properly. With that said, please try the following steps:

• Clean the charging contacts on the back of your watch using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?

[Fireman213]

I tried to clean both the charger and the device with rubbing alcohol as
suggested. I didn't use a toothbrush but I used a Q-tip. It is charging as
I write this post. I have tapped on the screen to see if it would light up
to show the charge but there's still nothing but a black screen.

[MarreFitbit]

@Fireman213 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.