09-19-2021 16:05 - last edited on 09-20-2021 04:18 by MarreFitbit
09-19-2021 16:05 - last edited on 09-20-2021 04:18 by MarreFitbit
I have been troubleshooting my Fitbit for the past two weeks. I followed all of the steps provided by Fitbit support. A co-worker suggested letting the battery completely die and then recharge it. I did this but it still wouldn't sync my steps. I decided to do a factory reset and now it's completely dead. It won't turn on or anything. Just a black screen. Any suggestions would be greatly appreciated.
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
09-20-2021 04:19 - edited 03-28-2024 18:39
09-20-2021 04:19 - edited 03-28-2024 18:39
Hi there, @Fireman213. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from.
It seems like the Factory Reset might have drained the battery, but also that the battery may not be charging properly. With that said, please try the following steps:
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09-20-2021 04:19 - edited 03-28-2024 18:39
09-20-2021 04:19 - edited 03-28-2024 18:39
Hi there, @Fireman213. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from.
It seems like the Factory Reset might have drained the battery, but also that the battery may not be charging properly. With that said, please try the following steps:
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
09-20-2021 13:37
09-20-2021 13:37
09-21-2021 04:19 - edited 08-11-2023 07:03
09-21-2021 04:19 - edited 08-11-2023 07:03
@Fireman213 I appreciate you had followed the tips and recommendations provided above.
At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...