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Versa Lite won't turn on after factory reset

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‎11-03-2020 21:48 - last edited on ‎11-04-2020 16:59 by Fitbit Moderator

‎11-03-2020 21:48 - last edited on ‎11-04-2020 16:59 by Fitbit Moderator

My daughter's Versa Lite was continually turning off and on for a few days so we did a factory reset and now it won't turn on at all.  I have ensured it is fully charged and have held the power button down for at least 20 secs multiple times to try to restart it to no avail.

 

The watch is only 10 months old.

 

Have anyone any advice on what to do or try?

 

Many thanks


Matt

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎11-04-2020 08:46

‎11-04-2020 08:46

Hi @Matt75200sx 

Welcome to the forum. I'm sorry to hear you are having an issue with your daughters Versa Lite. It sounds like you have already done everything I would have you do, so my next suggestion is to contact customer service HERE. Given that its less than a year old it should be under warranty. 

Marci | Bellevue, WA
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‎11-04-2020 16:59

In response to MarciM

‎11-04-2020 16:59

Hi @Matt75200sx, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

@MarciM Thanks for your help.

 

Looking forward to your reply.

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‎11-12-2021 05:51

‎11-12-2021 05:51

I am having similar issue since 1 week , I had to do factory reset as it’s screen became dim was not  getting option of “ normal” but post which it always asking for Fitbit download with logo , I have restarted Fitbit , redownloaded the app , forget and again connect to device but update won’t complete I am really lost

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‎11-12-2021 10:35

In response to Tejaprakashs

‎11-12-2021 10:35

My Versa 2 started doing this, too. I had to factory reset and it just keeps scrolling through different languages under the fitbit logo saying to download the app. The watch will not sync with the app and now the watch screen is dimming at the edges and pixelating so the logo becomes all blurry. It is fully charged and I have tried all the suggestions I can find on here 😞

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