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Versa Lite won't turn on or charge

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‎04-17-2020 16:14 - last edited on ‎04-30-2020 10:12 by Fitbit Moderator

‎04-17-2020 16:14 - last edited on ‎04-30-2020 10:12 by Fitbit Moderator

Started with a problem with syncing then just stopped working, blank screen not even vibrating when I plugged into charger. Can anyone help please... contacted support team but not sure how long to wait...

 

 

Moderator edit: updated subject for clarity

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‎04-30-2020 10:09

‎04-30-2020 10:09

Hi @jhoe, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the charging and screen issues that your Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via email. I'm so glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

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