Versa Lite won't turn on or charge

[colmun]

I received my fitbit versa lite edition one month ago and today it has totally stopped working.  The screen is black and it will not take a charge. I have attempted to reset but have been unsuccessful.  How can I fix this issue? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @colmun, welcome to the Community Forums. Thanks for the details provided in your post about your Versa Lite's screen behavior and for letting me know that you've already tried to reset it. 

In order for me to better assist you with this, please confirm that you've followed the steps below:

1. Check in the Fitbit app if your Versa Lite is still syncing, if so, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Please confirm if you've restarted your watch by following the steps from this help article: How do I restart my Fitbit device?

If the suggestions above don't work and your watch doesn't vibrate when you connect it to the charger, please try these recommendations: 

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

I'm looking forward to your response, keep me posted. 

[JulieP666]

My Versa Lite charges and shows 100% but then goes black and will not respond as soon as it is removed from the charger. When I hook it back up to the charger it shows 0% charged. I can get it to sync with the phone ap while on the charger.

I've had my Versa Lite for almost 11 months. Never had charging problems before. I saw another post for a number of people with Versa's who were having similar issues.

[MarreFitbit]

Hi there @JulieP666, welcome on board. Thanks for the details provided in your post about your Versa Lite's recent behavior. I understand where your concern is coming from after seeing another posts in the forums regarding this inconvenience. 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.