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Versa Lite won't turn on or charge

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‎12-19-2021 11:39 - last edited on ‎12-20-2021 03:19 by Fitbit Moderator

‎12-19-2021 11:39 - last edited on ‎12-20-2021 03:19 by Fitbit Moderator

So today I got my Versa lite off charge then noticed it wasn’t syncing but also noticed that the screen was black thinking it just hadn’t been charged. I left it on charge most the day and it’s not a blank screen has a black light but doesn’t respond. 
i have it on a normal watch face, restarted it but nothing has worked. 
can anyone help? 

 

Moderator Edit: Clarified subject

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‎12-19-2021 23:00

‎12-19-2021 23:00

Hi @Georgina8 - when it is on charge it can get updates to the clock face. [And your phone can get updates to the Fitbit App in background]

 

Try restarting your phone and watch to see if that sorts out the sync problem, and if so, in the Fitbit App try changing the clock face to preferably a Fitbit one.

 

If it is still not working contact Fitbit support.

Author | ch, passion for improvement.

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‎12-20-2021 03:21 - edited ‎08-27-2023 03:55

In response to Guy_

‎12-20-2021 03:21 - edited ‎08-27-2023 03:55

Hi there, @Georgina8. Welcome to the Community Forums. Thanks for trying to troubleshoot your Versa Lite before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any questions or concerns regarding the outcome of your case, please feel free to contact them back so our team can continue helping you.

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

Maria | Community Moderator, Fitbit


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