Versa Lite won't turn on or charge

[sarah-lover]

My versa lite won’t charge or turn on I took it off for my wedding and from that day in it will not charge or run on. I have purchased new chargers and docks in hopes it will turn on. I have tried everything! What can I do ? When I login on the app it’s not even allowing me to do anything to the watch as it is dead and won’t even turn on 

Moderator Edit: Clarified subject

[JuanFitbit]

@sarah-lover , A warm welcome to the Community! Thank you for your message and efforts. 

Please make sure that the contacts on the back of your Versa Lite are clean and not damaged. 
Should they be dirty, try cleaning them. Tips for this can be found here:  How do I clean my Fitbit device?

If you are charging your Versa Lite on the wall socket, try using another CE certified USB adapter for low energy devices. 

These and other tips can be found here: Why isn't my Fitbit device's battery charging?

[sarah-lover]

Hello ! 
I had already cleaned it multiple times to your fitbit directions, and I have continued to attempt to try to charge it with chargers that I know work for an example my sisters, and it still will not turn on or power up or charge . 

[JuanFitbit]

@sarah-lover , Thank you for your reply and confirmation. 

In that case, you should contact Support for further assistance. 
They'll be more than happy to have a closer look at your case.

[sarah-lover]

Thank you for replying

Sadly I have cleaned it dude to your cleaning instructions and have tried usb and everything. I had tried 5 different chargers that I know work ( on my sisters) and others I have purchased. Nothing happened it’s didn’t light up or turn on


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