Versa Lite won't turn on or take a charge

[Jet7]

Hey everyone So I changed my versa then I went to get it and it was off. I tried to turn it on various times but it didn’t work I also tried to charge again in different outlets 

I really miss the versa.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Jet7, I'm sorry for the late response. However, let me welcome you to our Fitbit forums.

Since you mentioned that your Versa Lite is not turning on or taking a charge, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like to know if your watch vibrates when you put it on the charger.

In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.

[Jet7]

It’s not vibrating when I put the charger on
I had it for less then a month, charged it once a week

[JuanJoFitbit]

@Jet7, thank you for getting back. By the way, I'm sorry for the delayed response.

However, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you will be back on track soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[SunsetRunner]

What was the solution?

[JuanJoFitbit]

Hi @SunsetRunner, thank you for joining us in this thread and our Fitbit Community. Regarding the charging issues that your Versa Lite experienced, I got in touch with our Support team and was told that they took care of your case also and you are back on track with a replacement unit.

Have you heard about our Discussions board? In this board you'll be able to tell your stories, meet more people and start your own topics.

I'll be around if more assistance is needed! 😀