Versa Lite won't turn on or take a charge

[Jkayla2008]

My Fitbit ran out of power and I plugged it in for charging, it has since not turned back on and the face and button are not responding. I haven’t had it for more than 4.5 months and I have tried cleaning it.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Jkayla2008, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I would like to follow up and help you with your Versa Lite since it won't turn on or take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, charge your watch for 2-3 hours and see if the issue gets fixed.

Keep me posted on the outcome.