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Versa Lite won't turn on or take a charge

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‎09-19-2020 08:57 - last edited on ‎09-21-2020 05:24 by Fitbit Moderator

‎09-19-2020 08:57 - last edited on ‎09-21-2020 05:24 by Fitbit Moderator

Went to bed last night, Versa Lite functioning properly. Updated, 75% charge. At 4am, tried to check the time on my FitBit and the screen was black. Tried to reset it....nothing. Tried charging it....nothing.

 

 

Moderator edit: updated subject for clarity

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‎09-21-2020 05:23

‎09-21-2020 05:23

Hi @SYates78, it's great to see you in our Fitbit Community. I'm sorry to hear that your Versa Lite won't turn on or take a charge. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

Please let me know if your Versa Lite vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it gets back to life.

 

Looking forward to your response.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎09-21-2020 05:36

In response to JuanJoFitbit

‎09-21-2020 05:36

It still vibrates when alarms go off as scheduled. It is still Tracking my steps, heart rate, etc. It charges just fine.

The problem is that the screen is not functioning. This is the 2nd Versa Lite I’ve had that’s done this.

Thanks!
Sarah Yates

Please forgive any typos, as I sent this message from my phone.
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