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Versa Lite won't turn on or take a charge

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‎06-27-2021 11:24 - last edited on ‎06-28-2021 11:10 by Fitbit Moderator

‎06-27-2021 11:24 - last edited on ‎06-28-2021 11:10 by Fitbit Moderator

I’ve had my versa lite about 10 months and today it has totally stopped working. Nothing showing on the screen anymore, won’t take a charge, and looks like there may be water or condensation in the back.

Anyone else experienced this?

I am still within the warranty period so I hope I can get a replacement.

 

 

Moderator edit: updated subject for clarity

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‎06-27-2021 13:06 - last edited on ‎06-28-2021 11:10 by Fitbit Moderator

‎06-27-2021 13:06 - last edited on ‎06-28-2021 11:10 by Fitbit Moderator

Yes mine has stopped working today too.

 

And when I try to contact customer support on the app it just keeps stating that customer support is not available right now. 

 

 

Moderator edit: merged reply

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‎06-27-2021 22:03

In response to Looloo2000

‎06-27-2021 22:03

Same! Was was wondering if help wasn’t available until 8am on Monday as their customer services is 8-7 Mon-Fri? I’m going to try again in the morning.

Very strange. And frustrating! Lucky I’m still in warranty. Hope you are too!

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