Versa Lite won't turn on or take a charge

[brookecf]

My Versa Lite stopped working out of nowhere last week. I have tried all of the restarts, restoring factory settings, changing the clock face, software update, etc. fixes. I temporarily got it working again, but over the course of the next day the screen started going "shaky" with sections of it slowly going black starting on the left side of the screen, and then the whole thing eventually died. I've had it for less than a year and a half — is that just how long these things last now?? So disappointing for an item that was a bit of an investment for me.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@brookecf Welcome to our Fitbit Community. I totally understand how you feel about your Versa Lite since it won't turn on or take a charge. By the way, thank you for trying to get this issue resolved before contacting our forums.

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

[Kim..]

Hi 

  Wondering if you clicked on the click ‘here’ to get help and if they helped?  Mine is doing the same thing. 
kim

[JuanJoFitbit]

@Kim.. Thank you for joining us in this thread. Regarding the screen issue that your Versa Lite has experienced, I noticed that you contacted our Support team and they assisted you via phone and sent you an email. Please reply to their email and they'll be happy to follow up and assist you accordingly.

See you around.