Versa Lite won't turn on unless it's connected to the charger

[Paigeb14]

my fitbit i s less than a year old. It was charging and when I put it back on it will not stay charged or turn on unless it's on the charger. If it does it is dead and powers off within a couple hours. It has never had a problem with charging and staying charged before.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @mooserk83, welcome to the Community Forums. Thanks for the details provided in your post about your Versa Lite's screen behavior and for taking the time to troubleshoot it prior to posting here. 

While reading your post I was wondering if your watch vibrates when you connected it to the charger? If it doesn't, please try the steps below: 

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

I'm looking forward to your response, keep me posted.