Versa Lite won’t turn on

[cjdunham0305]

Last night my Versa Lite turned off and wouldn’t come back on. It would come on a few minutes after I put it on the charger, but as soon as I took it off of the charger, it goes blank again. I have tried to reset it numerous times, and I have even got on the website and learned how to reset it properly but it does nothing. Would appreciate some help, thanks. 

[JuanJoFitbit]

Hi @cjdunham0305, welcome to our Fitbit Community! Regarding the charging issues that your Fitbit Versa Lite experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via Twitter and email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often and please stay safe.